Frequently Asked Questions

About LAVENZORA

Who operates LAVENZORA?

LAVENZORA is operated by AVRYNEL LLC, a United States company. We work with selected fulfillment and logistics partners in different locations, while LAVENZORA remains your point of contact throughout the order.

Where are orders shipped from?

Orders may ship from different fulfillment locations depending on the item and destination. The shipping location may be different from our corporate mailing address or your country. LAVENZORA remains your point of contact throughout the order.

Orders and Payment

What currency do you use?

Prices are displayed in USD unless you clearly select another available currency. Your bank may charge a currency-conversion or foreign-transaction fee that is not charged by LAVENZORA.

When will I be charged?

Your selected payment method is charged or authorized when you place the order, subject to payment-provider approval. If we cancel an order after payment, we will issue the refund due to the original payment method.

Can I change or cancel my order?

Contact us within 2 hours after ordering. We will make a reasonable effort to help, but we cannot guarantee changes once processing begins. If processing has started or the item has shipped, our final-sale and claim rules apply.

Why does my order need additional verification?

Some orders require additional verification to protect customers and prevent unauthorized payments. We may ask you to confirm limited order or identity information through a secure method. Never send a complete card number by email.

What name will appear on my card statement?

The intended descriptor is LAVENZORA. If you do not recognize a charge, contact us promptly before assuming it is unauthorized.

Processing and Shipping

How long does it take to prepare an order?

Most orders are prepared within 1–3 business days. Processing time is separate from carrier transit time.

How long does delivery take?

Most standard orders to addresses in the contiguous United States arrive within 8–12 business days once shipped. Occasionally, carrier or customs delays, severe weather, peak periods, or other circumstances outside our reasonable control may extend transit to as long as 20 business days after dispatch. Alaska, Hawaii, U.S. territories, military addresses, and remote locations may require additional time. Review our Shipping & Delivery Policy for details.

Will I receive tracking?

When tracking is available, we email it after the carrier accepts the shipment. It may take 24–48 hours before movement appears.

Can one order arrive in more than one package?

Yes. Items may ship separately because of availability, fulfillment location, packaging, or delivery speed. If this happens, you may receive multiple tracking numbers and the packages may arrive on different days. We do not add a shipping fee solely because we split the order after purchase.

Will I pay customs duties or taxes?

If checkout does not clearly state that duties and taxes are included, local authorities or the carrier may charge the recipient. Please review our Shipping & Delivery Policy before ordering internationally.

My tracking has not updated. What should I do?

Allow 24–48 hours after the tracking email. If there is still no movement after 10 business days, contact us with your order number and we will review it.

My order is marked delivered, but I cannot find it. What should I do?

Check the delivery location, household members, reception, neighbors, parcel locker, and carrier notices. Some scans appear shortly before final delivery, so allow 48 hours. If it is still missing, contact us promptly. We will review the evidence and help open an investigation where appropriate.

Order Issues, Refunds, and Replacements

Can I send an item back, or return it because I changed my mind?

Please contact us before sending anything. We do not accept unsolicited returns. Completed sales are final for change-of-mind purposes, personal preference, or ordering mistakes, except where applicable law gives you a mandatory right.

If we determine that a physical return is appropriate as part of an approved claim, we will send you written instructions and the authorized return address. Return routing may depend on the item, destination, and issue, so the business address and the sender address shown on the parcel must not be used unless we expressly authorize them. Sending an item without our instructions does not create a right to a refund.

What if my item arrives damaged, faulty, or incorrect?

Contact us as soon as possible and no later than 7 calendar days after delivery. Include your order number and clear photos or video of the item, packaging, shipping label, and everything received where available. Keep the item and packaging until we confirm that the review is complete.

Does submitting a claim guarantee a refund?

No. We review the order record, product description, fulfillment and tracking information, and the evidence provided. If we approve the claim, the appropriate remedy may be a replacement, full or partial refund, store credit if you choose it, or another remedy required by applicable law.

What issues are not covered?

Unless applicable law requires otherwise, we do not cover change of mind, personal preference, ordering mistakes, normal wear, damage after delivery, misuse, failure to follow care instructions, minor disclosed variations, or an issue that cannot be reasonably verified.

When will I receive my refund?

Approved refunds are issued to the original payment method within 5 business days after approval. Your bank may need another 5–10 business days to post the credit.