Terms of Service

Last updated: August 29, 2026

1. About These Terms

These Terms of Service (the "Terms") govern your access to lavenzora.com and your purchase of products from LAVENZORA. LAVENZORA is a brand operated by AVRYNEL LLC ("LAVENZORA," "we," "us," or "our").

By using the website or placing an order, you agree to these Terms and the policies incorporated by reference, including our Refund, Replacement & Order Resolution Policy, Shipping & Delivery Policy, and Privacy Policy. If you do not agree, please do not use the website or place an order.

Nothing in these Terms limits a consumer right that cannot legally be excluded or waived.

2. Eligibility and Acceptable Use

You must be at least the age of majority in your place of residence, or use the website with the involvement and consent of a parent or legal guardian.

You may not use the website for unlawful, fraudulent, abusive, or unauthorized purposes; interfere with its security or operation; introduce malicious code; scrape or copy protected content without permission; impersonate another person; or use false payment, billing, or delivery information.

3. Product Information

We aim to describe and display products accurately. Colors, scale, and appearance can vary because of screen settings, photography, lighting, and natural or manufacturing variation. Measurements are approximate unless stated otherwise.

Material, care, sizing, and other product-specific information shown on the product page forms part of the product description. If you need information that is material to your purchase, contact us before ordering.

We may update, discontinue, or limit products and quantities. Changes do not affect an order already accepted unless required to correct an error, address safety or legal concerns, or agreed with you.

4. Prices, Currency, and Taxes

Prices are displayed in USD unless another currency is clearly selected. Prices and promotions may change before an order is placed. Taxes, shipping, duties, and other charges are shown at checkout where we can calculate them.

If a price, discount, product detail, or availability statement contains an obvious error, we may correct it before accepting the order. If payment has already been taken, we will contact you with the option to confirm the corrected order or receive a refund.

Your bank or card provider may apply currency-conversion or foreign-transaction fees that are not charged or controlled by LAVENZORA.

5. Orders and Contract Formation

Submitting an order is an offer to purchase. The automated order acknowledgment confirms receipt but does not necessarily mean we have accepted the order. We accept the order when we send an acceptance or shipment confirmation, or otherwise begin fulfillment in a manner that clearly confirms acceptance.

We may verify payment, identity, delivery information, product availability, or suspected fraud before accepting or shipping an order. We may decline or cancel an order for a legitimate reason, including unavailability, an obvious error, payment failure, suspected fraud, unlawful activity, delivery restrictions, or breach of these Terms.

If we cancel an order after receiving payment, we will notify you and refund the amount due to the original payment method. We will not cancel an accepted order arbitrarily to avoid a valid customer remedy.

6. Payment

Payments are processed by third-party payment providers. By submitting payment information, you represent that you are authorized to use the selected method and authorize the applicable charges.

We do not store complete card numbers when payment is handled by our payment processor. Payment providers may conduct fraud, identity, address, or authentication checks and may decline a transaction under their rules.

The descriptor on your statement is intended to contain LAVENZORA. Contact us promptly if you do not recognize a charge so we can review it with you.

7. Fulfillment and Shipping

We use selected fulfillment and logistics partners and may ship products from locations different from our corporate mailing address or your country. LAVENZORA remains responsible for customer-facing order support.

Processing estimates, delivery methods, tracking, customs, split shipments, delays, and delivery issues are explained in our Shipping & Delivery Policy. If we cannot ship within the promised time, we will provide the notices and options required by applicable law.

8. Cancellations, Claims, Refunds, and Replacements

Cancellation requests, final-sale rules, eligible order issues, evidence, refunds, replacements, and suspected abuse are governed by our Refund, Replacement & Order Resolution Policy.

Our policy is designed to provide a clear remedy for verified order issues while protecting the store from fraud, altered evidence, duplicate claims, and misuse. Each disputed eligibility decision is reviewed based on the order record, product description, fulfillment and tracking records, available evidence, applicable law, and the published policy in effect when the order was placed.

9. Customer Information and Delivery Responsibilities

You agree to provide accurate and current contact, billing, and delivery information. Review your confirmation promptly and contact us within the published cancellation window if a correction is needed.

We will make a reasonable effort to help with an address error, but we cannot guarantee a change after processing begins. Reasonable carrier, return, storage, customs, or reshipment costs caused by an incorrect address, refusal, or failure to collect may apply where permitted by law and disclosed to you.

10. Promotions and Gift Cards

Promotions are subject to their stated dates, eligibility, exclusions, and redemption rules. Unless stated otherwise, promotions cannot be combined, applied retroactively, exchanged for cash, or used after expiration. We may correct or cancel a promotion affected by fraud, technical error, or material abuse.

11. Reviews and User Content

If you submit a review, photograph, comment, or other content, you confirm that it is truthful, lawful, based on your genuine experience where applicable, and does not violate another person's rights.

You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, adapt for formatting, and use the submitted content in connection with LAVENZORA and its marketing, subject to our Privacy Policy and applicable law. You retain ownership of your content. Contact us through our Contact page if you want us to review a removal request.

We may moderate or remove content that is unlawful, fraudulent, misleading, abusive, unrelated, or violates these Terms, but we will not suppress a genuine negative review merely because it is critical.

12. Intellectual Property

The website, LAVENZORA name and branding, text, graphics, photographs, layout, and other content are owned by or licensed to AVRYNEL LLC and protected by applicable intellectual-property laws.

We grant you a limited, personal, non-transferable, revocable right to use the website for lawful shopping and informational purposes. No other right is granted without our written permission.

13. Third-Party Services and Links

The website may rely on or link to third-party services, including Shopify, payment providers, carriers, social platforms, and analytics tools. Their separate terms may apply to your direct use of those services.

We are not responsible for independent third-party websites that we do not control. However, this section does not remove LAVENZORA's responsibilities to you for the sale of products under these Terms.

14. Fraud, Security, and Misuse

We may delay, verify, limit, or cancel an order when reasonably necessary to protect customers, payment networks, the store, or another person from suspected fraud, account compromise, sanctions violations, resale abuse, or unlawful activity.

We may request reasonable verification. If we cannot complete an order, we will handle any refund due under applicable law and our policies. We may preserve and disclose records where reasonably necessary to investigate fraud, respond to a payment dispute, or comply with law.

15. Disclaimers

We do not promise that the website will always be uninterrupted, error-free, or available. We may perform maintenance, fix errors, or suspend features where reasonably necessary.

To the fullest extent permitted by law, the website is provided on an "as available" basis. Product rights and remedies expressly provided by law, our accepted product descriptions, and our published policies are not excluded by this disclaimer.

16. Limitation of Liability

To the fullest extent permitted by law, AVRYNEL LLC and its officers, employees, and agents will not be liable for indirect, incidental, special, or consequential loss that was not reasonably foreseeable when the contract was formed.

Where liability can legally be limited, our aggregate liability arising from a specific order will not exceed the amount paid for that order. This limit does not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, or other protected matters under applicable law.

17. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by an event outside our reasonable control, such as severe weather, carrier disruption, customs action, labor disruption, conflict, government action, infrastructure failure, or widespread system outage.

We will take reasonable steps to reduce the effect, keep you informed of a material delay, and provide any cancellation or refund option required by applicable law.

18. Your Responsibility for a Breach

To the extent permitted by law, you are responsible for direct, reasonably foreseeable loss caused by your material breach of these Terms, fraud, unlawful conduct, or infringement of another person's rights. We will take reasonable steps to reduce avoidable loss.

19. Governing Law and Disputes

These Terms are governed by applicable law. Mandatory consumer protections in your place of residence continue to apply where required.

Before starting formal proceedings, we encourage you to contact us through our Contact page so we can try to resolve the issue promptly. Nothing in this section requires you to give up a right to contact your card issuer, regulator, court, or consumer-protection body.

20. Changes to These Terms

We may update these Terms for operational, legal, security, or service reasons. We will post the revised version and update the "Last updated" date. Material changes apply prospectively unless applicable law permits or requires otherwise.

The Terms and policies in effect when your order was placed generally govern that order.

21. General Provisions

If any provision is found unenforceable, the remaining provisions remain in effect to the extent permitted by law. A delay in enforcing a right is not a waiver. These Terms and the policies incorporated by reference form the agreement between you and us concerning the website and orders, except for terms that cannot legally be excluded.

22. Contact Information

LAVENZORA
Operated by AVRYNEL LLC
Contact page: https://lavenzora.com/pages/contact

Order issues are handled through the claim process described in our Refund, Replacement & Order Resolution Policy. Do not send a product back without written return authorization. If we approve a physical return as part of a resolution, we will provide the authorized address and case-specific instructions. Do not use an address shown elsewhere on our store or on a parcel as a return address unless we expressly confirm it in writing for your case.