Shipping policy

Shipping & Delivery Policy

Last updated: August 30, 2026

This policy explains how LAVENZORA processes, ships, tracks, and supports orders. LAVENZORA is operated by AVRYNEL LLC.

1. Where We Ship

We currently ship to destinations made available at checkout. Available destinations may change as we activate or pause Shopify Markets and carrier routes.

Shipping availability can change because of carrier limits, customs restrictions, product restrictions, or service interruptions. The checkout will show whether delivery is available to your address.

2. Processing Time

Most orders are prepared for shipment within 1–3 business days after payment is successfully authorized. Business days exclude weekends and public holidays observed by the relevant fulfillment location.

Custom, personalized, and pre-order products may require 5–15 business days of processing. Processing may also take longer during launches, promotions, peak seasons, or verification reviews. Any different processing time will be displayed on the product page or communicated before the order is accepted.

3. United States Delivery

Most standard orders to addresses in the contiguous United States arrive within 8–12 business days once shipped. Before shipment, please allow our usual 1–3 business-day preparation period described above. When tracking is available, we will send it so you can follow your order along the way.

Occasionally, carrier congestion, customs review, severe weather, peak periods, or other circumstances outside our reasonable control may extend transit to as long as 20 business days after dispatch. Alaska, Hawaii, U.S. territories, military addresses, and remote locations may require additional time. These longer timelines are exceptions, not our standard delivery target.

Available shipping methods and charges are displayed at checkout before payment. The checkout estimate shown for your destination applies if it differs from this page. Delivery dates are estimates, not guarantees, unless we expressly state otherwise in writing.

4. Fulfillment Locations and Partners

LAVENZORA works with selected fulfillment and logistics partners. An order may be prepared and shipped by a partner and may depart from a location different from our corporate mailing address or your country. This helps us serve customers across different regions.

LAVENZORA remains your point of contact for the order. Our use of a fulfillment partner does not require you to contact that partner for ordinary order support, claims, replacements, or refunds.

5. Split Shipments

Items in the same order may ship separately because of availability, fulfillment location, packaging requirements, or delivery speed. If an order is split, you may receive more than one tracking number and packages may arrive on different days. You will not be charged an additional shipping fee solely because we split an order after purchase.

6. Tracking

When tracking is available, we will email it after the carrier accepts the shipment. Tracking may take 24–48 hours to show movement.

Please review the shipping address in your confirmation email and monitor tracking for delivery updates, attempted delivery, pickup instructions, or customs requests.

7. Customs, Duties, and Taxes

Orders shipped across borders may be subject to import duties, taxes, brokerage fees, or customs charges imposed by the destination country. Unless checkout clearly states that duties and taxes are included, the recipient is responsible for charges assessed by local authorities or carriers. These charges are not controlled by LAVENZORA and are generally not refundable by us.

8. Address Changes and Order Cancellation

Contact us within 2 hours after ordering if you need to change or cancel the order. We will make a reasonable effort to help, but we cannot guarantee a change after processing begins.

The customer is responsible for entering a complete and accurate delivery address. If an order is delayed, returned, or lost because the address was incorrect or incomplete, we will help review available options. Additional delivery or reshipment costs may apply where permitted by law and will be disclosed before we proceed.

9. Delivery Delays

Weather, customs, carrier congestion, public holidays, security events, or other circumstances outside our reasonable control may affect delivery. If we learn of a material delay, we will provide an update and take reasonable steps to reduce its effect.

If we cannot ship within the time promised, we will provide a revised estimate and the choices required by applicable law, which may include the option to cancel for a prompt refund. We will not treat your silence as consent where the law requires your express agreement to a further delay.

10. Lost, Damaged, or Incorrectly Routed Packages

Contact us through our Contact page if tracking has not updated for 10 business days, the package appears lost, or the packaging arrives materially damaged. Include your order number and any photographs or carrier notices available.

We may open an investigation with the carrier or fulfillment partner. Please keep all packaging until the review is complete. Depending on the facts and your applicable rights, we may provide a replacement, refund, or another appropriate resolution.

11. Marked Delivered but Not Received

If tracking shows "Delivered" but you cannot find the package:

check the delivery location, household members, reception, neighbors, parcel locker, and any carrier notice;
wait 48 hours because some carriers scan shortly before final delivery; and
contact us promptly through our Contact page if the package is still missing.

We will help review the tracking record and, where appropriate, open a carrier investigation. A delivered scan is relevant evidence but does not automatically end our review. The available resolution depends on the investigation, delivery evidence, applicable law, and any signs of fraud or address error.

12. Refused, Unclaimed, or Undeliverable Packages

If a package is refused, not collected, or returned because the recipient did not complete a required delivery or customs step, contact us. If the package returns safely to an approved facility, we will assess whether it can be reshipped or refunded. Reasonable carrier, return, customs, or reshipment costs may be deducted or charged where permitted by law and disclosed to you.

13. Changes to This Policy

We may update this policy when destinations, carriers, fulfillment locations, delivery methods, rates, customs arrangements, or legal requirements change. We will post the revised version and update the "Last updated" date. Material changes apply prospectively unless applicable law permits or requires otherwise.

The shipping terms presented or linked when an order was placed generally govern that order. If an unexpected change affects an accepted order, we will provide the update and any choice required by applicable law rather than silently applying less favorable terms.